Money ****** from account

On 28 May 2015, an amount of R4000 was transferred from my account without my permission. I received an sms at 00h51 that my money has been paid to cellphone number - *** , ***.<br> <br> What astonished me is I never received a one time password when my money went from my account, which has never happened before. I reported the matter with Standard Bank ***** department and was given a reference number 2015.5.5501. The consultant told me that the case will take 6 weeks for investigation and my money will be refunded. I patiently waited for the 6 weeks to end and no one called to give me feedback, once the 6 weeks passed I called the ***** department to give feedback, the consultant said they found some evidence that will help with my money being refunded. Two weeks later, I received a call from Standard bank ***** department that the bank is not liable and will not pay back my money because they don't have my internet banking login details. They also think my one time password went to the cellphone number of the **********. How crazy is this bank, how can a one time password go to some bogus cellphone number if my number is the registered number! I want the bank to pay!