ee
eric.genge eric.genge
1 reviews | Active since Jun 2017
01 Jul 2025, 13:42
MONEY RETRACTED WHEN CASH DEPOSITED AT ATM: BIRCHLEIGH NORTH MALL
I went to Standard bank atm at Birchleigh north mall to deposit R3500 ATM ID: 2215 to a client who urgently needs the money around 10:15 this morning. Money got retracted contacted a security who advised me to go the nearest business branch at Birch Acres mall which I had to use my petrol to get there, was assisted and given Service Request ***.Can I please be assisted urgently as the client is going to add interest and I can't wait for turnaround time, as if this was my fault. My client needs to get their money intime. The branch manager was friendly, but I need this money to go through urgently.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jul 2025, 13:54Dear Eric,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2025, 13:54
Official
Dear Eric,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
ee
eric.genge eric.genge's updateReviewer Update
01 Jul 2025, 15:50Thank you for the response been waiting since this morning and my client had not received their money.
ee
eric.genge eric.genge's update01 Jul 2025, 15:50
Reviewer Update
Thank you for the response been waiting since this morning and my client had not received their money.