MONEY RETRACTED... THEN WRONG REFERENCE.

Yoh... This again. It is with great frustration to be back here AGAIN, especially after such a short time believing that my case had been resolved... Well no. Long story short, last week Monday February 27th I deposited money into a Standard Bank ATM, to my surprise all the money was retracted by the ATM. The following morning, I went into the branch to state my case and I was told that the matter will be investigated. On Wednesday March 1st I got a text saying my issue had been resolved. I go back to the bank, now some of the money is short, in order words they didn't find ALL the money that was deposited and retracted by the ATM. Again... They say the matter will be investigated. I came here on this platform on March 3rd because now I'm just fed up with the service. March 4th I get a response about my matter being escalated to the relevant team to help me with my issue. March 7th a consultant by the name of Thabisile Nxumalo called me then send me an email that my case had been resolved and she even called the branch where I went and things were resolved on their side to. Same day, I went back to Standard Bank to get my confirmation letter and proof of my payment but to my disappointment another issue was raised. Now my name doesn't appear as a reference, even the cell phone number is not mine. How and why this is happening is beyond me. I was told that my matter had been resolved by now this, it's issue after an issue with this bank. I don't know what else to do. I'm deeply saddened by this. My business can't resume because I have no proof of payment. I'm stuck. This is so bazaar, how can I put someone I don't even know as a reference even provide wrong cell phone number to something that has to do with me and my business?!? This makes no sense.