Money retracted at Trade route standard bank atm

My money was retracted at the standard Bank ATM at trade route mall in lenasia on the 21st March 2024 I logged a core with the standard bank call center immediately at the ATM they gave me a date of the 26th of March 2024 that they would be able to resolve the matter. I personally went into the bank on the 22nd of March 2024 as the day my money was rotated was a public holiday in all they branches was closed. I was instructed to do this by the call center agent I spoke to on the 21st of March 2024 who told me turn around his faster within the bank as it is one of their ATMs at the branch and they do have ATM custodians at the branch will be able to look into the matter. I was at the branch 9:00 in the morning and I was seen by one Teller and I explained to the this is my rent monies and that I really need it. She took my reference number that I received from my telephonic conversation with the call center agent on the 21st of March 2024 she pulled the banking details and information and said that she will not be dealing with it however that one of the consultants will get back to me during the course of the day to inform me whether the money will be credited into my account or to give me feedback. I have expressed to them that I'm in urgent need of this money as it is rent money that was supposed to be transferred to my landlady however the nonchalant attitude of a staff and of the call center agents who were rude screening at me telling me that I need to listen to them. I didn't explain to them that standard bank's policy is that when you do direct deposits in an ATM cm reflection why is it that I have to wait till the 26th of March 2024 for the issue to be resolved as this is a standard bank issues it's not my issue and therefore they are the ones that are supposed to ensure that the matter is resolved as a matter of urgency and not a turn around time given as they are going against their own policy. I am so disappointed this time I have been a capitec client for many years I've never experienced this however I also been a standard bank client for a long time but not only have I now experience this I've also experienced there before my account where they said used my bank card do withdraw from my account which I did not then I have to wait again for turn around time for us to be investigated. I am severely frustrated with the standard bank banking system as well as the ability to help their clients or protect the clients effectively.