Money retracted at Standard Bank ATM at Clearwater Mall on 30 November at 7:34pm and on 6 Dec 2021 still not received and case still not resolved!

Dear Standard Bank Clearwater Mall and Standard Bank South Africa!!!!!

IF you telly up your deposits at your ATM's (which I would assume happens every day) and find that 1 ATM is over by a R3,620 and there is a case created less then 24 hours later of an individual who reported her deposit of R3,620 being retracted at the very same ATM.... Logic and maths would tell a grade 3 student that the ATM balance which was over at the ATM belongs to the individual who has reported that amount being retracted.... Why it is taking STD BANK over 7 days to figure that out is RIDICULOUS!!!!!

Please can someone resolve Service request no: ***. Something that usually should take 24 hours was promised to be resolved within 3 days, ITS BEEN A WEEK! Its ridiculous! No wonder Capitec - a financial institute that is your JNR by half the years you have been around - have taken your place in the financial sector!!!! I have called several times, visited your branch and still no help! Your incompetence in applying maths and logic is pathetic!!!!