Money retracted as i was depositing into my account on Tuesday -31 Oct 2017

I was making a deposit into my account on Tuesday 31st October 2017 when the ATM at Sandton City just took in the money and brought bback my card, with no reciept and the money actually didnt reflect into my account . The ATM then showed a cross with a message . 'The money has been retracted " , I went into the branch where i waited for an hour for someone to assist me , only to be told they could assist me they can just log a call and an assistat will call me within a period of 7 days . I explained that i need the money urgently and i cannot wait 7 days . Lady logged a call and the ref number is 7015**** I cannot wait 7 days for this to be cleared . I am very furious at the way this is handled . It was not my fault that the ATM took the money and the bank cannot hold my money for such a long time . At this point i am not even sure if they will transfer the funds or not as noone has given me feedback on anything . Standard bank has no right to keep money that belongs to me , very poor service !