Money out of my account, no instant money voucher received.

I sent instant money to myself using the standard bank app. Big Mistake that i regret and will never ever use this service again whenever i want my money. I didn't receive a voucher number, R2000 plus R12,50 gone from my account. I called the call center 7 times trying to generate a voucher number and didn't get anything. I dialed *120*212# and it says my balance is 0! So where the **** is my money at?????? The call center agent said the cashsend department is closed. So now i mist drive back to my house and wait for tomorrow morning.

What a bad and terrible way to ruin a familys night out. Very unreliable. Never ever using it again. I just want my money back, no stories.