MONEY OUT OF ACCOUNT BUT NOT THE ACCOUNT HOLDER

On the 18th November 2016 ***** was done on my Standard bank account, purchases was made at PNP family store in Strand while I was at work. I made a claim at the bank but they came to the conclusion same card and same pin. In February the same happened this time with more money, Today I phoned to hear how far is the 2nd claim and the girl Daniel Evalink told me that there was even more transactions happening in that area. Not just the PNP Strand but also the PEP in Strand. I went to the bank and filled in Dispute forms for the 5 claims we could see on my Bank statement. I am sooooo disappointed in Standard Bank. I am banking with them for 16 years, and there was never issues and now that I have this big issue of ***** happening to my account they are not very considerate. They make me feel as if I'm the one who was there who did these transaction's. They did not do proper investigations, and today still I found out that there is about R3600 used for these STRAND shops. Tomorrow I will go change my bank account which I did not want to do but now im forced to. its unprofessional to treat a client of 16 years like this.<br> Yours faithfully<br> Shireen ***