MONEY NOT TRANSFERRED INTO MY ACCOUNT

I did a transfer on 14th March from our business on line account to my personal account. Standard to Standard. The money always shows immediately when I transfer. I called the call centre and was told to wait for 24 hours. After 24 hours I phoned again and was told the bank would investigate where the money was. I phoned again today and was put through to one person and I explained. I was then put through to another person who said they did not have the access to be able to see where the money was. He told me to hold on and he would put me through to another person, after which I was cut off. I need the money to be traced and put into my account because it is causing a big inconvenience. I have confirmed that the money is off the business account.