Money not refunded - no communication from Standard Bank

On the 9th May I attempted to draw R300-00 from the Standard Bank ATM at Linksfield Hospital. The ATM closed itself in the middle of the transcation, with no cash dispensed (I have the slip to prove it - copy attached), but the R300-00 was debited to my cheque account. I contacted ********** 000 the next day and lodged a query, and I was given reference number ********** 481 and told 5 - 7 working day resolution. On 06 June 2018 I phoned ********** 000 again as I had not been refunded. Adele referred my query to ATM Claims Dept with reference number ********** 357 for 24 hours feedback.

On the 14th June I AGAIN phoned ********** 000 as I still had not any feedback, nor my money refunded and I was assured that my query and reference number/s had been escalated to a team leader. It is now 25/06/2018 and guess what - NO feedback, NO contact from anyone and NO money refunded.