Money not provided by STD bank & instant money.

I used the instant money services at spar to send money for my son who is currently staying at Limpopo, Tzaneen on the 25th of August 2015. Then the receiver went to the standard bank atm's to withdraw the money. According to what she told me is that the atm was not functioning properly and she could not get the money. She then went to a nearer spar supermarket to get the money but to her surprise, she was told that the balance IS R0.00. She then went to standard bank where she lodged a complain. The bank assistant confirmed that the incidents happen now and then and should be resolved after 3 working days.<br> The receiver went to the bank again on Saturday, the 29th of August 2015, she was assisted by Vumani who confirmed that feedback can only be provided on Monday, the 31st of August 2015. On the said date, Vumani called the receiver to ask if the sender has received a new voucher number from instant money, unfortunately nothing was received by the receiver. I called instant money and standard bank the following day, the 1st of September 2015 and was told that the query is being escalated and I should follow up after 48 hours. I AM STILL WAITING FOR FEEDBACK. My son is starving.