Money not found!!!!!!

<p>Ive been a member of standard bank since 1991 and never had major issues there until now</p> <p>Please can you assist in helping me find R15000.00 that was transfered from my pure save account to my cred card then to a beneficiary LA Orren on 30.03.2017.</p> <p>That money is money i received from the UIF. a Day or so later i went to standard bank asking them to please transfer the money to a FNB account, so the lady there told me they cant do transfers to other banks i must do it at the ATM, there she also informed me that i cant transfer the money from my pure save to a beneficiary, i have to first transfer it to my cred card and then from there transfer it to a beneficiary.</p> <p>So i did that all on 30.03.2017, received the sms that it was transfered</p> <p>after two weeks my husband asked me to make sure about the money as the money hasnt shown in our FNB joined account. Thats when i learned i transfered it to his old ABSA account.</p> <p>so i phoned standard bank cred card division and they had a story about this and that and after all that said i should do a recall letter so they can send it to ABSA to recall the money.</p> <p>the answer they gave me: the account is closed. which i am pretty aware of therefor the paper attached from my husband saying the account is closed. Absa even did a internal search to their unpaid accounts and so forth but still cant find the money.</p> <p>So now i want to know as Standard bank thats my service provider, where is my money??? I did study my cred card statement and the money is not there, did not come back as the available credit stayed the same as per that day.</p> <p>And every time i go to the bank for aprox 2 hours at a time, all they say is we have to send emails and please wait im coming back and and and, but still no response no findings of the money no effort nothing. Its not R500.00 its R15000.00,? <br />So please do see my urgency as in to find this money as soon as possible. It cant just be gone or missing - if not found i expect standard bank to refund me this money as its only the right thing to do after all of this nonsense.</p> <p>No one makes an effort and no one sees the urgency here. The one lady at Standard Bank Brandwag even rep**** when my husband asked her "So is that money gone now?" she said "Yes, you can say that!!"<br />Thats unacceptable and i refuse to let this go</p> <p>I have now contacted the branch manager and he refered it to a senior manager so yes im still waiting for a reply now in 3 days.</p> <p>Please come back to me and treat this as a urgent matter because i wont want to let go off all my accounts at Standard Bank as this might be the case at the end.</p>