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mphosylvia M

1 reviews | Active since Apr 2017

13 Sept 2017, 14:31

Money missing from my account since Monday th 11th of September 2017

I went to standard bank on Monday to notify them that I could not withdraw money on my access account on Sunday as it stated that my account was suspended. I requested that they should transfer my money from the access account to my cheque account as I needed to use the money urgently. The lady by the name of Mbali from the Woodmead Retail park branch was the one doing the transaction. Immediately when she completed the transfer, I got a notification on my phone stating that my money was transferred from my access account to account zero (0). I showed her the message and she said it will reflect. Since today I am still waiting for my money to reflect, I am in desperate need of my money as I have created debts due to the situation. I will like standard bank to address this matter urgently, this is unacceptable. I will not allow myself to suffer like this over my own money. I am tired of complaining about Standard bank. At first my account was ****med, then I got debit orders from companies I don't know, now my money is missing. PLEASE PAY BACK MY MONEY!!!

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Replies (2)
Standard Bank
Standard Bank's reply13 Sept 2017, 15:38
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply14 Sept 2017, 10:51
Official

Dear Mphosta Mini Sefuthi

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that this matter has been sorted out.

Kind regards

Clint Petersen

Complaint Resolution Centre

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