Money lost due to load shedding

I am very disappointed in standard bank Lusikisiki branch. On the 9th of November my mother lost her money due to load shedding she was usiwam external bank and she went to standard bank lusikisiki branch she was told the matter would be resolved by the 18th of November. Even this day no one has contacted her. My mother is not working for crying out loud she needs that money for food but you guys don't really care. Her cell phone number ***