Money just disappeared from account

Item: Standard Bank
Rating: 1
Author: BOITUMELO K

<p>R7712 was taken out of my account 25 June 2016 and Standard Bank claim it is MBD and MBD say they have closed my account in May 2016. I honestly don't care who took it between the two of you I WANT IT BACK IN MY ACO**** TODAY. This is just intolerable behaviour and revolting customer service. This must be resolved today because you are just causing me a lot of inconvinience and no one can account why this happened.</p>

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Jun 2016, 06:59

Good day Boitumelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank's reply28 Jun 2016, 06:59

Official

Good day Boitumelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank's replyOfficial

30 Jun 2016, 10:35

Dear Ms Beauchamp

I refer to the e-mail corresponsdence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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Standard Bank's reply30 Jun 2016, 10:35

Official

Dear Ms Beauchamp

I refer to the e-mail corresponsdence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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