Money jammed

Hi, I made a cash deposit of R1000.00 at a standard bank ATM in Kempton Park Festival Mall on 24/05/2015. The ATM jammed with my money and I received the ATM slip saying my money jammed and I should visit my nearest branch. It was on a Sunday so the bank was closed. I reported the matter the next day on 25/05/2015 at Standard bank Vereeniging. I was given a service request number which was due on 27/05/2015. The due date passed my problem was still not fixed. I then I called standard bank call center , the agent told me my query was captured incorrectly by the consultant at the bank. I was told to visit the branch, I went there on 01/06/2015 I was given another service request number which was due on 08/06/2015. It's been two weeks already and all I get are messages informing me that my service request is still in progress. <br> <br> Can I please get an answer, will I ever get money back? Please assist?