PC
Paul C
1 reviews | Active since Jul 2022
05 Mar 2025, 14:52
Money is being ****** from my account and you are just watching and doing nothing about it
PlayStation took money without my concern from my account and I reported the matter as *****. You blocked my account and gave me new card you promised to resolve the matter and refund back my money I have not been refunded and they have taken money from my account again with new card, what help are you providing really ?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 Mar 2025, 15:22Dear Paul
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 15:22
Official
Dear Paul
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
PC
Paul C's updateReviewer Update
05 Mar 2025, 15:41Why does it have to take them twice to ***** from me to look into it even after filling in the letter you had sent me and sending back to you, changing my card and double checking with an email a week later and got no response until they ****med me the second time
PC
Paul C's update05 Mar 2025, 15:41
Reviewer Update
Why does it have to take them twice to ***** from me to look into it even after filling in the letter you had sent me and sending back to you, changing my card and double checking with an email a week later and got no response until they ****med me the second time
Standard Bank's replyOfficial
05 Mar 2025, 15:46Our team will look into this matter Paul and we will be in touch with further feedback.
Standard Bank's reply05 Mar 2025, 15:46
Official
Our team will look into this matter Paul and we will be in touch with further feedback.
PC
Paul C's updateReviewer Update
05 Mar 2025, 15:47Okay
PC
Paul C's update05 Mar 2025, 15:47
Reviewer Update
Okay
Standard Bank's replyOfficial
06 Mar 2025, 11:43Thank you Paul.
Standard Bank's reply06 Mar 2025, 11:43
Official
Thank you Paul.