KB
Katarina B
1 reviews | Active since Jul 2017
04 Mar 2021, 08:38
Money incorrectly deducted
Your bank deducted the same payment from my account 4 times. My account is in the minus. When I tried to call yesterday, I spent so long on hold my airtime ran out. Today I woke up to my account being in the minus thanks to you, so I cannot afford airtime or anything. You need to return the 3 duplicates immediately and check what is happening with your payments. This is absolutely unacceptable.
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Katarina B's updateReviewer Update
04 Mar 2021, 13:41You have reversed most of the amounts except for the R1050 you must still refund me. Your call centre once again took all my airtime without even answering my call. Whatever the outcome of this is, I am definitely closing all my accounts with you.
KB
Katarina B's update04 Mar 2021, 13:41
Reviewer Update
You have reversed most of the amounts except for the R1050 you must still refund me. Your call centre once again took all my airtime without even answering my call. Whatever the outcome of this is, I am definitely closing all my accounts with you.
Standard Bank's replyOfficial
04 Mar 2021, 18:53Hello Katarina,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply04 Mar 2021, 18:53
Official
Hello Katarina,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********