money in account declined at atm

I now understand after calling the call centre that Standard bank is having a problem. the decent thing the company could have done was send an sms to all their clients notifying of a problem at the atm, the other problem is that i was told that monies may only be reversed back into my account by 5th May - this is unacceptable!!!!! Our rent is due on 30th of the month not on the 5th. Food must be bought to feed a family, is there no consideration for your clients basic needs!!!!!!