Money has not been reversed .

On Friday, the 17th,there had been a transfer that was made to my now inactive bank account.The account holder had realised afterwards that the funds were transferred into the incorrect bank account.I had called in on the very day for a reversal to have been done however the consultant had given me a long story to go into the nearest branch ,with 3 months bank statement and my ID inorder for the money to be reversed .That did not make the slightest bit of sense as my account had been closed last year due to unaffordability reasons and very pathetic service .I had gone through the Pavilion branch on Sunday ,the 19th and the consultant had advised that the money will take about 2 business days .It is now Wednesday and the money has not yet reflected .I am an unemployed individual which means I am unable to be taking the uber or the taxi to keep going to the bank .That is money that I dont have .It is an inactive account ,the funds are supposed to be returned back once there has been no response from the receivers side ,its as simple as that .I need a response on this ASAP !!!Because I cannot be running to the bank all the time as that costs transportation fees which is something I do not have .This is ridiculous. It is a small issue that is now becoming a major problem.