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peter D
1 reviews | Active since Jan 2024
02 Apr 2024, 10:11
Money Grabbers
I have a a Standard Bank Consolidator cheque account which costs R49 per month which included among other benefits, free sms notifactions for"in app notifcations for My updates" - i don't fully understand what this is but in any event, I am now being charged R4.50 this. Just another money grabbing charge for something I did not ask and what is more galling, Standard Bank states that it is included in the montly fee I pay.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
02 Apr 2024, 10:24Hi Peter
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Apr 2024, 10:24
Official
Hi Peter
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
04 Apr 2024, 10:22Hi Peter
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. We have sent you an email with more information and are ready to assist at your earliest convenience.
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. We have sent you an email with more information and are ready to assist at your earliest convenience.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply04 Apr 2024, 10:22
Official
Hi Peter
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. We have sent you an email with more information and are ready to assist at your earliest convenience.
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. We have sent you an email with more information and are ready to assist at your earliest convenience.
In the meantime, we will be closing the matter but we are available to you should you need assistance.
Kindest regards,
Standard Bank Social Media Team
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peter D's updateReviewer Update
08 Apr 2024, 14:17On 4 April I I received a mail from *****ba Tambuki which reads as follows :
Thank you for allowing us the opportunity to look into your matter.
Please follow the below steps to register for the in app notification.
Sign in to the app
click on messages on the top right hand
click on the settings icon
switch on the my updates option
click on the settings icon
switch on the my updates option
once you register you wont be charged any fee for my updates. Please let us know how it goes.
On the same day, I rep**** as follows :
I don't want to use the banking app - I have had endless difficulty with the following :
I don't want to use the banking app - I have had endless difficulty with the following :
1 Signing into the app - doesn't allow me to sign in
2 Registering for the app - says username already taken.
Why is your bank forcing me to use something I don't want - why can't you resolve the issue from your side - if you can't assist, then you will be forcing me to move my account to a bank who is more understanding.
Please advise how you will resolve this problem
As at today,I have not had a reply!
As at today,I have not had a reply!
pD
peter D's update08 Apr 2024, 14:17
Reviewer Update
On 4 April I I received a mail from *****ba Tambuki which reads as follows :
Thank you for allowing us the opportunity to look into your matter.
Please follow the below steps to register for the in app notification.
Sign in to the app
click on messages on the top right hand
click on the settings icon
switch on the my updates option
click on the settings icon
switch on the my updates option
once you register you wont be charged any fee for my updates. Please let us know how it goes.
On the same day, I rep**** as follows :
I don't want to use the banking app - I have had endless difficulty with the following :
I don't want to use the banking app - I have had endless difficulty with the following :
1 Signing into the app - doesn't allow me to sign in
2 Registering for the app - says username already taken.
Why is your bank forcing me to use something I don't want - why can't you resolve the issue from your side - if you can't assist, then you will be forcing me to move my account to a bank who is more understanding.
Please advise how you will resolve this problem
As at today,I have not had a reply!
As at today,I have not had a reply!
Standard Bank's replyOfficial
08 Apr 2024, 14:25Good day Peter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 14:25
Official
Good day Peter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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peter D's updateReviewer Update
18 Apr 2024, 16:23I am still waiting for a reponse from you. When do you expect that this issue will be resollved ?
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peter D's update18 Apr 2024, 16:23
Reviewer Update
I am still waiting for a reponse from you. When do you expect that this issue will be resollved ?
Standard Bank's replyOfficial
18 Apr 2024, 16:46Dear Peter
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Apr 2024, 16:46
Official
Dear Peter
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
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peter D's updateReviewer Update
25 Apr 2024, 13:35Standard Bank jare just not interested - to date, not withstanding what they have undertaken to do in their reply dated 18 April, there has been no further communication from them !
Pathetic service!
Pathetic service!
pD
peter D's update25 Apr 2024, 13:35
Reviewer Update
Standard Bank jare just not interested - to date, not withstanding what they have undertaken to do in their reply dated 18 April, there has been no further communication from them !
Pathetic service!
Pathetic service!
Standard Bank's replyOfficial
25 Apr 2024, 13:43Dear Peter
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Apr 2024, 13:43
Official
Dear Peter
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***