KT
Kgomotso T

1 reviews | Active since Jun 2023

06 Sept 2023, 12:08

Money frozen

*** Precious lerato mabale ***

Dear standard bank. Where do you get the nerve of freezing the account immediately I received my money... Please fix my account I need to access my funds... You don't have the right to freeze the account without my knowledge.. I'm soo ****en ****ed

0
Replies (6)
Standard Bank
Standard Bank's reply06 Sept 2023, 12:11
Official
Hi Kgomotso

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
KT
Kgomotso T's update12 Sept 2023, 13:05
Reviewer Update
Dear standard bank can I have an update regarding the above matter please
Standard Bank
Standard Bank's reply12 Sept 2023, 13:07
Official
Hi Kgomotso

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
KT
Kgomotso T's update12 Sept 2023, 20:09
Reviewer Update
That's what I've been hearing but no feedback.. Your bank will loose customers if you continue with this poor service... The more we tell people about your bad service the more people will loose interest in your bank...
Standard Bank
Standard Bank's reply13 Sept 2023, 06:45
Official
Dear Kgomotsi

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .

 We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply14 Sept 2023, 09:14
Official
Hi Kgomotso

Thank you for taking our call. Our team is still busy with the matter. We will update you once feedback received.

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
***