MONEY FROM MY ACCOUNT

I MR ROBERT LAWRENCE WAS A VICTIM WHERE MY BANK CARD DID NOT WANT TO COME OUT OF THE ATM, AFTER I WITHDREW MONEY. I IMMEDIATELY PUT IN MY STOP CARD AND IT SAID THE CARD WAS STOPPED. UPON GETTING HOME AND TELLING MY DAUGHTER WHAT HAPPENED, SHE IMMEDIATELY CHECKED THE PHONE WHERE MY INCONTACT COMES THROUGH AND WOOOW......MONEY WAS WITHDRAWN FROM MY ACCOUNT AND ALCOHOL SWIPED AT OXFORD LIQUORS TWICE. SHE CALLED IN AND MY CARD WAS STOPPED AND CANCELLED. WE WERE THEN PUT THROUGH TO THE ***** DEPARTMENT AND WAS TOLD WE WERE GOING TO GET A CALL FROM THE INVESTIGATORS BY THE 4TH OF AUGUST. ALL OF THIS WAS REPORTED ON THE 29/07/2015 AND TO DATE (02/09/2015), NEVER NOT ONCE HAS ANYBODY HAD THE DECENCY TO CALL ME OR MY DAUGHTER BACK AND TELL US WHAT IS HAPPENING. IF THE CARD SAID IT WAS STOPPED AFTER I PUT IN THE STOP CARD, HOW COULD PEOPLE STILL DO TRANSACTIONS ON MY ACCOUNT? I MEMORISE MY PIN AND NOBODY BESIDES ME MYSELF AND I KNOW IT. I HAVE BEEN A LOYAL CLIENT FOR DONKEY YEARS AND I AM APPALLED BY THE TREATMENT THAT I HAVE BEEN RECEIVING. I FEEL LIKE TAKING THIS MATTER UP WITH THE BANKING OMBUDSMAN, MAYBE I WILL GET ANSWERS OR A REFUND!!!