Money disappearing

I am very disappointed with Standard Bank. I lost 300 that no one can account for. What’s the point of keeping our monies in our banks yet the transactions just keep happening without our permission. On Saturday when I opened my app I was on a negative -318. I had to transfer R500 from my savings so that I can purchase whatever I wanted which was R220. I was then left with 181 and transferred R300 ontop so that I can purchase this item. All in all I moved R800 from my savings and when I do the calculations I honestly don’t know where that 318 disappeared to. When I call the customer services, they are not really helpful.

It’s really sad, we can’t trust banks nowadays. If it wasn’t for the salary I get at work, I would just withdraw all my money and keep it at home because these bank and stores are doing as they please with our funds. Now the agent is saying my account was never on a negative, why then did I see -318, and when I transferred 500 from my saving it went down to 181. This is frustrating. I want my money!!!!!!! This is honestly sad, ended up transferring 800 from my savings account for an item costing 220.

Standard Bank used to be a very good bank. Started banking with them from 2016 when I was a student. Now it’s the worst.