Money disappeared in system error and agents refuse to help me

<p>At around midday on 29/12/2016 I received a proof of payment from standardbank on behalf of a client. I later called the bank to confirm that there were o problems witht he transaction before the products were delivered to the client. the agent confirmed all details and said that the payment would reflect by 03/01/2017 given the public holidays. Based on the confirmation I let the products be delivered. On 04/01/2017 the money was still not reflecting in my account so I contacted the bank again. once again the agent advised that there had been no problems with the transaction and that by absolute latest the money will reflecin my FNB account that same day. on 05/01/2017 the money is still not reflecting in my account so I once again called the bank and the agent advised me that the money possibly got lost in a system error and that there is no way for them to help me only if the client calls in will they try to reverse the funds into the clints account and then she can pay me again. Firstly I run a business and cant go calling all my clients to reverse funds because THE BANK HAS LOST MY MONEY and secondly she has already received the product and if she reverses the moey I have no garentee that I will be paid for the products. I released the products based on a proof of payment from Standard bank as well as the telephonic confirmation that the transaction was successful. however I am now sitting without my money a week later! this was an EFT transaction not a cheque that should take this long! </p>