money disappeared in account

on the 22 August 2015 I went to Mhlanga crossing to withdraw money but the atm retained my card, then at 18h02 R3000 was withdrawn at an absa ATM while I was busy with the call centre and after at 18h12 an amount of R1000 went off my account and the call centre agent promised that the account was blocked but again at 18h21 an amount of R1200 went off my account again, I am struggling to get a refund of R5200, I reported the matter and my ref number is ***, I would like standard bank to listen to my two calls that I made from cellphone *** between 18h02 and 18h21 on the 22 August 2015 and check my bank my bank statement and review my case. and refund me my R5200 please. I know calls are recorded please listen to those two calls and please email those calls to [Email Removed]