Money disappeared from my account but I had my card

I’ve been banking with standard bank for a while never did I think that my money will disappear from my account just like that. On Monday while I was at work, I wanted to do a transfer only to find that there was an amount R3185 missing from my account. My card was with me however there was transactions happening without my concern. No sms notifications for that matter.

I called my bank trying to find out what was the problem and why is money from my card disappearing. I then asked them to block my card which I spoke to their customer service consultant from the ***** department. He assured me that his blocked the card and that they won’t be any transactions. He said he’ll cal me regarding feedback. He never called back. I was told by him that they busy with investigations and it will take 6 days.

As frustrated as I was, I started getting annoyed cause I’ve got bills to pay. I then write a thread on twitter of the service I’ve received cause no one seemed to take my matter seriously from Standard Bank they tried finding out what the issue at hand was.

However it’s been 4 days and I still haven’t received my money back on Wednesday what’s crazy I got charged R145 for card purchase that I don’t understand what was it for cause my card isn’t missing I have it with. Standard Bank is the worst when it comes to banking do yourself a favor and don’t even bank there. I’m done immediately once I receive my money I’m moving banks.

Standard Bank and it’s service is the pits, my money got ****** but I’m the one who needs to probe and find out initially what happened cause no one seems to help.