Money disappeared

Standard Bank closed my account that's hardly 3months and I was expecting momeynfrim my UIF payment.I went in the branch to query this incident and they emailed the department that was suppose to trace my funds so they deposit them in one of my other active accounts.Email came in on thursday, I wasn't notified still till I called in and they apologised for the delay.I was suppose to get my momey today as pwe the consultant who spoke to me over the phone but again today,nothing.My child's fees are now on stand still and so are all my other debts as I still can't get any straight story with what's going on with my money as it was successfully traced. This bank is a nightmare and gives poor,poor service