fS
fritz S

1 reviews | Active since Oct 2014

18 Apr 2016, 12:25

Money disappear from my account without my consent

I have made a electronic fixed deposit that matured 16/04/2016 and then its supposed to go back to my market link om maturity and interest to my call account.<br> <br> But this did not happend but rather when i opened my online banking my electronic fixed account have been closed and my money is gone. I had to call from my cell, costing me money a call center that inform me that my maturity is only 19 may 2016, a 3 months investment but it was opend this weekend.<br> <br> How stupit do they think i am, i think standard bank have a cash problem and can't pay me my money<br> <br> I was also not contacted from any one one about a reinvestment which is also not visible to me on my profile.<br> <br> <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply18 Apr 2016, 14:58
Official
Hello fritzsteyn,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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