Money Deposited not reflecting due to System Issue

Good Day.<br> <br> Please find this an an official letter of complaint. I made an internet transfer for a vehicle on Thursday to account number of R40000. On Friday i went to pick the vehicle and i was told that i could not pick the vehicle till when the money reflects in their account. I assumed that they may have been a delay on processing the payment so i waited till Saturday. I went to the vehicle vendor and still there was no money reflecting on the account i then called your offices. After talking and holding for more than an hour while talking to your agent, i was told that there was an IT issue with your system and the money had not been successfully transferred to my intended beneficiary even though the money had been removed from my account. I was given a reference number *** and the Manager in charger i talked to was Jonathan Olifant. <br> <br> This error has made me to incur additional costs on my current insurance and new vehicle insurance which was supposed to have ended,<br> <br> This morning i called their complaints department and was shocked to hear that the issue is logged to be resolved by 2 June. why should the customer suffer due to their system issues? This is so frustrating