Money deducted on my account

Item: Standard Bank
Rating: 1
Author: Marlise H

Standard bank deducted R2222.69 on my account with a description of purchase from pnp clearwater mall okay i contacted pnp clearwater mall they don’t have a transaction of that amount, went to the branch was adviced to contact their ***** department of which they said it is not ***** i can only ask the consultant to give me dispute form of which they say they gonna charge me R320 whether they gonna reverse my money or not.just want to resolve this and close my account with standard bank

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Replies (1)

Standard Bank's replyOfficial

30 Oct 2025, 14:23

Dear Marlise,

Thank you for contacting us for assistance.

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

We will do our best to resolve this issue as soon as possible and find a solution that works for you.

Our team will contact you to assist you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply30 Oct 2025, 14:23

Official