TJ
Tania J
1 reviews | Active since Aug 2025
23 Jan 2026, 11:58
Money deducted Incorrectly by Standard Bank and No Trust in them anymore
I am totally disgusted in Standard Bank lying to us and causing us addtional costs for their mistake!!!!!!
Standard Bank deducted two amounts incorrectly from my husbands bank account for declined debit card transactions at a petrol station on 10 January 2026.
My husband went to Standard Bank to query this and was given 2 reference numbers and told money wil be in his account on 22 January. Which did not happen.???????
Once again my husband went to Standard bank today 23 January and again filled in a form and received another 2 reference numbers and told money will now be paid in his account 30 January.??????? Why so long??????? You deducted incorrectly!!!!!!
We are so angry and livid, my hubby is a pensioner it costs him extra petrol money each time to drive to Standarx Bank to query this money. This money also means a lot to a pensioner. Who will pay the additional costs??????
Why can Standard ban k deduct immediately from someones account but takes more than 3 weeks to pay it back.?????? come on!!!!!
Why must we keep querying it does Standard Bank not kerp to their word? No they chop and change dates to suit them and say "its human to make mistakes"
This is totally unacceptable. I have no trust whatsoever in Standard Bank at all. I am so angry and do not want to say what i really feel about Standard Bank as I will be very disrespectful.and use extremely unsavory language.
Frans De Jager ***
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
23 Jan 2026, 12:05Dear Tania,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2026, 12:05
Official
Dear Tania,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
TJ
Tania J's updateReviewer Update
23 Jan 2026, 12:49Forgive me but I burt out laughing at your statement "we try verh hard.........."
Pay our money back NOW not in a weeks time
You have had it since 10 January 2026
Not acceptable
Pay our money back NOW not in a weeks time
You have had it since 10 January 2026
Not acceptable
TJ
Tania J's update23 Jan 2026, 12:49
Reviewer Update
Forgive me but I burt out laughing at your statement "we try verh hard.........."
Pay our money back NOW not in a weeks time
You have had it since 10 January 2026
Not acceptable
Pay our money back NOW not in a weeks time
You have had it since 10 January 2026
Not acceptable
TJ
Tania J's updateReviewer Update
24 Jan 2026, 14:27Just goes to show Standard Bank does not care about their customers and if they complain or give bad reviews. A Prestige Customer means jack Sh@t
What a joke!!!!!! I thought they said someone will contact us? Will it be in 3 weeks time????., i wont be surprised, its their norm. Customer comes last.
Word of mouth goes a looooong way!!!!!! So glad i dont bank with you but unfortunately my husband does
My husband has been with Standard bank for 46 years, he is a Prestige customer eith a Prestige Account which means absolutely nothing!!!!!!
Please explain what it means to be a Prestige customer other than to pay a monthly fee and get F@#$ll all from Standard Bank
My colleague told me yesterday they received an xms from Standard Bank about becoming a Prestige Customer...........imagine what I told her LOL
So glad my company closed their Standard Bank Account i also closed my acvount.
Who wants to make a bet that we will not be contacted by Standard Bank??????????
What a joke!!!!!! I thought they said someone will contact us? Will it be in 3 weeks time????., i wont be surprised, its their norm. Customer comes last.
Word of mouth goes a looooong way!!!!!! So glad i dont bank with you but unfortunately my husband does
My husband has been with Standard bank for 46 years, he is a Prestige customer eith a Prestige Account which means absolutely nothing!!!!!!
Please explain what it means to be a Prestige customer other than to pay a monthly fee and get F@#$ll all from Standard Bank
My colleague told me yesterday they received an xms from Standard Bank about becoming a Prestige Customer...........imagine what I told her LOL
So glad my company closed their Standard Bank Account i also closed my acvount.
Who wants to make a bet that we will not be contacted by Standard Bank??????????
TJ
Tania J's update24 Jan 2026, 14:27
Reviewer Update
Just goes to show Standard Bank does not care about their customers and if they complain or give bad reviews. A Prestige Customer means jack Sh@t
What a joke!!!!!! I thought they said someone will contact us? Will it be in 3 weeks time????., i wont be surprised, its their norm. Customer comes last.
Word of mouth goes a looooong way!!!!!! So glad i dont bank with you but unfortunately my husband does
My husband has been with Standard bank for 46 years, he is a Prestige customer eith a Prestige Account which means absolutely nothing!!!!!!
Please explain what it means to be a Prestige customer other than to pay a monthly fee and get F@#$ll all from Standard Bank
My colleague told me yesterday they received an xms from Standard Bank about becoming a Prestige Customer...........imagine what I told her LOL
So glad my company closed their Standard Bank Account i also closed my acvount.
Who wants to make a bet that we will not be contacted by Standard Bank??????????
What a joke!!!!!! I thought they said someone will contact us? Will it be in 3 weeks time????., i wont be surprised, its their norm. Customer comes last.
Word of mouth goes a looooong way!!!!!! So glad i dont bank with you but unfortunately my husband does
My husband has been with Standard bank for 46 years, he is a Prestige customer eith a Prestige Account which means absolutely nothing!!!!!!
Please explain what it means to be a Prestige customer other than to pay a monthly fee and get F@#$ll all from Standard Bank
My colleague told me yesterday they received an xms from Standard Bank about becoming a Prestige Customer...........imagine what I told her LOL
So glad my company closed their Standard Bank Account i also closed my acvount.
Who wants to make a bet that we will not be contacted by Standard Bank??????????
TJ
Tania J's updateReviewer Update
30 Jan 2026, 06:49Well today is "D" day, lets see if Standard Bank proves me wrong and keeps their promise to put the money they incorrectly took out our account back today
They did not with the 1st promise of 22nd Jan
Will they kerp gheir 2nd promise 30 Jan?
I do not trust them!!!!!!!!
I give a zero rating
They did not with the 1st promise of 22nd Jan
Will they kerp gheir 2nd promise 30 Jan?
I do not trust them!!!!!!!!
I give a zero rating
TJ
Tania J's update30 Jan 2026, 06:49
Reviewer Update
Well today is "D" day, lets see if Standard Bank proves me wrong and keeps their promise to put the money they incorrectly took out our account back today
They did not with the 1st promise of 22nd Jan
Will they kerp gheir 2nd promise 30 Jan?
I do not trust them!!!!!!!!
I give a zero rating
They did not with the 1st promise of 22nd Jan
Will they kerp gheir 2nd promise 30 Jan?
I do not trust them!!!!!!!!
I give a zero rating
TJ
Tania J's updateReviewer Update
30 Jan 2026, 06:53LOL they now want my comments and how likely to recommend them
What a joke ehen my complaint is not resolved
Realy!!!!!!!!!!@
What a joke ehen my complaint is not resolved
Realy!!!!!!!!!!@
TJ
Tania J's update30 Jan 2026, 06:53
Reviewer Update
LOL they now want my comments and how likely to recommend them
What a joke ehen my complaint is not resolved
Realy!!!!!!!!!!@
What a joke ehen my complaint is not resolved
Realy!!!!!!!!!!@
TJ
Tania J's updateReviewer Update
30 Jan 2026, 14:08Hello Peter Standard Bank promissed to phone my husband this morning
It is niw 14H00 - ANOTHER LIE - what a joke
You promised 30 Jan money will be paid back
Still nothing
Standard Banks is a waste of time. Full of false promises. Take money incorrectly from customers accounts.
Dont make a promise verbally snd via sms if you are nit going to keep to it
I am DISGUSTED in your incompetence false promises
and very bad service
Why must a customer keep running after you to get answers
I want the branch manager to phone not a cusyomer service person
I wish i could say exactly how i feel about you!!!!!!!!!
It is niw 14H00 - ANOTHER LIE - what a joke
You promised 30 Jan money will be paid back
Still nothing
Standard Banks is a waste of time. Full of false promises. Take money incorrectly from customers accounts.
Dont make a promise verbally snd via sms if you are nit going to keep to it
I am DISGUSTED in your incompetence false promises
and very bad service
Why must a customer keep running after you to get answers
I want the branch manager to phone not a cusyomer service person
I wish i could say exactly how i feel about you!!!!!!!!!
TJ
Tania J's update30 Jan 2026, 14:08
Reviewer Update
Hello Peter Standard Bank promissed to phone my husband this morning
It is niw 14H00 - ANOTHER LIE - what a joke
You promised 30 Jan money will be paid back
Still nothing
Standard Banks is a waste of time. Full of false promises. Take money incorrectly from customers accounts.
Dont make a promise verbally snd via sms if you are nit going to keep to it
I am DISGUSTED in your incompetence false promises
and very bad service
Why must a customer keep running after you to get answers
I want the branch manager to phone not a cusyomer service person
I wish i could say exactly how i feel about you!!!!!!!!!
It is niw 14H00 - ANOTHER LIE - what a joke
You promised 30 Jan money will be paid back
Still nothing
Standard Banks is a waste of time. Full of false promises. Take money incorrectly from customers accounts.
Dont make a promise verbally snd via sms if you are nit going to keep to it
I am DISGUSTED in your incompetence false promises
and very bad service
Why must a customer keep running after you to get answers
I want the branch manager to phone not a cusyomer service person
I wish i could say exactly how i feel about you!!!!!!!!!
TJ
Tania J's updateReviewer Update
30 Jan 2026, 20:52How does this work Standard Bsnk sayd they cant see transactions deducted from our account on 10 Jan 3026
Yet we have our bank statement showing the amounts were deducted from our account. The team keader ftom Kempton Park branch also admitted both amounts were deducted ftom our account.??
Please can someone explain how can a statement I get from Stsndard Bsnk and the bank themselves say it doesnt show from their side, YET WE HAVE BLACK AND WHITE PROOF
We are so frustrated znd will go much further with this
It is unacceptable service from Standard Bsnk. Since 10 Jan 2026, today is 30th still no feedback?????
Standard Bank im disgusted and extremly dissapointed in your customer service, its pathetic!!!!!!!
Yet we have our bank statement showing the amounts were deducted from our account. The team keader ftom Kempton Park branch also admitted both amounts were deducted ftom our account.??
Please can someone explain how can a statement I get from Stsndard Bsnk and the bank themselves say it doesnt show from their side, YET WE HAVE BLACK AND WHITE PROOF
We are so frustrated znd will go much further with this
It is unacceptable service from Standard Bsnk. Since 10 Jan 2026, today is 30th still no feedback?????
Standard Bank im disgusted and extremly dissapointed in your customer service, its pathetic!!!!!!!
TJ
Tania J's update30 Jan 2026, 20:52
Reviewer Update
How does this work Standard Bsnk sayd they cant see transactions deducted from our account on 10 Jan 3026
Yet we have our bank statement showing the amounts were deducted from our account. The team keader ftom Kempton Park branch also admitted both amounts were deducted ftom our account.??
Please can someone explain how can a statement I get from Stsndard Bsnk and the bank themselves say it doesnt show from their side, YET WE HAVE BLACK AND WHITE PROOF
We are so frustrated znd will go much further with this
It is unacceptable service from Standard Bsnk. Since 10 Jan 2026, today is 30th still no feedback?????
Standard Bank im disgusted and extremly dissapointed in your customer service, its pathetic!!!!!!!
Yet we have our bank statement showing the amounts were deducted from our account. The team keader ftom Kempton Park branch also admitted both amounts were deducted ftom our account.??
Please can someone explain how can a statement I get from Stsndard Bsnk and the bank themselves say it doesnt show from their side, YET WE HAVE BLACK AND WHITE PROOF
We are so frustrated znd will go much further with this
It is unacceptable service from Standard Bsnk. Since 10 Jan 2026, today is 30th still no feedback?????
Standard Bank im disgusted and extremly dissapointed in your customer service, its pathetic!!!!!!!