money deducted from my account

14 months ago standard Bank re****ed my car for 14 month the bank or any attorney contacted me on the 21 December 2015 an amount of 3925 was transferred out of my account by standard Bank I was given the contact numbers of there legal department I advised them of the above I was advised that I must get in touch with the attorney for which they gave me their number and then I must phone *** to request a partial refund I contacted the attorney advised them if the above and made a payment arrangement they told me that they would assist me the attorney sent an email to standard Bank advising them that a payment arrangement was made however no mention was made that they did not contact me they did request a refund however the amounts were incorrect they the attorney advised me that they have had the account for two months and they had tried to contact me I requested phone records which reflect 2 call one on the 10/12 to an incorrect number all my details have been updated at the bank I need standard Bank to respond yrgenty