TM
Thavan M
1 reviews | Active since Oct 2011
15 Sept 2022, 13:19
Money deducted from account but not reflecting on receiving account
I deposited money using Binance. I carried this out at least twice in the past and money was deducted from my Standard bank cheque account and reflected on Binance within 5 minutes. I did the same today .... the money was deducted from my standard account but did not reflect on Binance. I contacted binance who said that there was an outstanding step on the bank side as they did not receive the money. I spoke to TWO people at Standard bank and they could not resolve my issue. The second person was very helpful but the call was cut off. WHY DID I NOT RECEIVE ANY CONFIRMATION OR AUTHORIZATION FROM STANDARD BANK !
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Replies (7)0
Replies (7)TM
Thavan M's updateReviewer Update
15 Sept 2022, 13:21WHERE IS MY MONEY ?
TM
Thavan M's update15 Sept 2022, 13:21
Reviewer Update
WHERE IS MY MONEY ?
Standard Bank's replyOfficial
15 Sept 2022, 13:22Hi Thavan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2022, 13:22
Official
Hi Thavan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
15 Sept 2022, 13:25Hi Thavan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2022, 13:25
Official
Hi Thavan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
TM
Thavan M's updateReviewer Update
15 Sept 2022, 16:28It 16.30 and 6.5 hours lapsed since my money had been deducted at 10am. WHAT CHANGED AT STANDARD BANK as Binance says that an error occurred as I DID NOT SUBMIT OTP BUT I did not receive anything to authorize deduction. ITS WORRYING THATS STANDARD BANK CANNOT VERIFY TRANSACTIONS. In the past I received a phone call to authenticate ... ARE THEY COST CUTTING AT THE EXPENSE OF CLIENT LOSING MONEY?
TM
Thavan M's update15 Sept 2022, 16:28
Reviewer Update
It 16.30 and 6.5 hours lapsed since my money had been deducted at 10am. WHAT CHANGED AT STANDARD BANK as Binance says that an error occurred as I DID NOT SUBMIT OTP BUT I did not receive anything to authorize deduction. ITS WORRYING THATS STANDARD BANK CANNOT VERIFY TRANSACTIONS. In the past I received a phone call to authenticate ... ARE THEY COST CUTTING AT THE EXPENSE OF CLIENT LOSING MONEY?
Standard Bank's replyOfficial
15 Sept 2022, 16:40Good day Thavan
We will request our team to look into this matter for you.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kindest regards,
We will request our team to look into this matter for you.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2022, 16:40
Official
Good day Thavan
We will request our team to look into this matter for you.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kindest regards,
We will request our team to look into this matter for you.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
TM
Thavan M's updateReviewer Update
15 Sept 2022, 17:06AUTOMATED RESPONSES ... INEFFECTIVE CUSTOMER CARE.
Luckily there are other banking options. As a 4 decades and previous PRIVATE CLIENT when I was employed I now consider other banks in retirement. SB does not understand CLIENT LIFETIME VALUE ad NO ONE HAS CONTACTED me yet although I have at least 4 different accounts with them
Luckily there are other banking options. As a 4 decades and previous PRIVATE CLIENT when I was employed I now consider other banks in retirement. SB does not understand CLIENT LIFETIME VALUE ad NO ONE HAS CONTACTED me yet although I have at least 4 different accounts with them
TM
Thavan M's update15 Sept 2022, 17:06
Reviewer Update
AUTOMATED RESPONSES ... INEFFECTIVE CUSTOMER CARE.
Luckily there are other banking options. As a 4 decades and previous PRIVATE CLIENT when I was employed I now consider other banks in retirement. SB does not understand CLIENT LIFETIME VALUE ad NO ONE HAS CONTACTED me yet although I have at least 4 different accounts with them
Luckily there are other banking options. As a 4 decades and previous PRIVATE CLIENT when I was employed I now consider other banks in retirement. SB does not understand CLIENT LIFETIME VALUE ad NO ONE HAS CONTACTED me yet although I have at least 4 different accounts with them
Standard Bank's replyOfficial
15 Sept 2022, 17:09Good day Thavan
We sincerely apologize for the inconvenience experienced however our team will reach out to you.
So sorry for the delay in getting back to you.
Thank you
Kindest regards,
We sincerely apologize for the inconvenience experienced however our team will reach out to you.
So sorry for the delay in getting back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Sept 2022, 17:09
Official
Good day Thavan
We sincerely apologize for the inconvenience experienced however our team will reach out to you.
So sorry for the delay in getting back to you.
Thank you
Kindest regards,
We sincerely apologize for the inconvenience experienced however our team will reach out to you.
So sorry for the delay in getting back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team