Money Debited Incorrectly

I have been banking with standard Bank for over 5 years and I am atturely disappointed that the relationship has to come to an end.<br> I received an sms that money had been transferred from my account and it did not mention to who. So I contacted the call centre they just kept transferring me because no one had the answers. <br> <br> I was put on hold for over an hour and I just gave up. Following day the 29th I called again. Spoke to a lady who told me that I was incorrectly debited for someone else's home loan. She put me on hold and cur me off after 46 min into the call. On the 28th of September I had placed a complaint with Standard Bank online. No one ever got back to me. <br> <br> Today I went into the branch I spent 2 hours with a lady who was trying to locate the problem and she told me that Goss (collections department) incorrectly charged me for someone else's home loan and I must wait 24 hours so they can investigate.<br> <br> I am very disappointed that in the 3 days, I need to wait 24 more hours to access my money. When I put money in my account it's to keep it safe and have access to it when I need it but that has not been the case. All my airtime,time off work, no access to funds & no response