JH
Jonothan Hen-Boisen

1 reviews | Active since Aug 2011

01 Jun 2015, 08:55

Money Debited After It Was Refunded

I did some transactions on Paypal with my Standard Bank Elite Account. I cancelled some of the services because I no longer needed them, or I found cheaper options. Paypal and the other companies refunded the money, but Standard Bank did not change the status. 2 Days later when the money was refunded back into my account, Standard Bank sent the payments back to them almost instantaneously.<br> <br> I have been querying, fighting, pleading, emailing, phoning and as a last resort, even went into a branch, but after all this, I STILL have no response or explanation and they also did not refund me after their mistakes.

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Replies (1)
Standard Bank
Standard Bank's reply01 Jun 2015, 14:27
Official
Hello hbjonothan,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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