Money bit cleared in my account

Money was transfered into my account from a standard bank to standard bank account...on the 15th Dec ..till to date the money is not yet reflecting in my account ..I called and I was told to send a pop which I did ..and was told that this will be investigated I don't know for long long ...when I check my app the money was transfered however not yet cleared and bit yet on my available balance ... same thing heppend last year during this time ..I have been banking with this bank for years and really this bank is failing me ... Is very annoying to wait for your money that was immediately transfered next thing I must wait for days for it to reflect ..

I want my money cleared today or else I'll take this to the ombudsman and media