NB
Nicole B
1 reviews | Active since Apr 2012
26 Oct 2022, 09:50
Moist Disgusting i dont care service
I have a house bond with Standard bank August my bond went up NO INCREASE LETTER SENT. i emailed and asked for someone to explain the high increase of almost R500 in one month still nothing. This month i get another increase AGAIN NO INCREASE LETTER and again almost R500 so in a space of three months i have had a increase on my bond of almost R1000.00 which no one wants to even bother to explain to me. I am never late with my payment never missed a payment. I need someone to explain this to me and maybe see a way of helping me reduce it a bit as if it carries on like this i will not be able to afford my own house anymore.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
26 Oct 2022, 10:11Good day Nicole
We appreciate you writing to us. because the repo rate has recently increased. This will apply to any loans taken out with adjustable interest rates. This covers all credit costs.
Call *** to submit an application for a fixed interest rate if you'd like to. On your correspondence, we've asked for feedback.
We'll look into it more thoroughly and get back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you writing to us. because the repo rate has recently increased. This will apply to any loans taken out with adjustable interest rates. This covers all credit costs.
Call *** to submit an application for a fixed interest rate if you'd like to. On your correspondence, we've asked for feedback.
We'll look into it more thoroughly and get back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply26 Oct 2022, 10:11
Official
Good day Nicole
We appreciate you writing to us. because the repo rate has recently increased. This will apply to any loans taken out with adjustable interest rates. This covers all credit costs.
Call *** to submit an application for a fixed interest rate if you'd like to. On your correspondence, we've asked for feedback.
We'll look into it more thoroughly and get back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you writing to us. because the repo rate has recently increased. This will apply to any loans taken out with adjustable interest rates. This covers all credit costs.
Call *** to submit an application for a fixed interest rate if you'd like to. On your correspondence, we've asked for feedback.
We'll look into it more thoroughly and get back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
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Nicole B's updateReviewer Update
26 Oct 2022, 10:15Hi there i have asked before if i can get a fixed interest rate and i was told no. please can i ask if you can email me the contact details as i cannot see it here. yes i understand the interest rate increases but seriously almost 500 each time seems a bit much all my other stuff on the same interest rate only went up nothing more than 200. Something is wrong here.
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Nicole B's update26 Oct 2022, 10:15
Reviewer Update
Hi there i have asked before if i can get a fixed interest rate and i was told no. please can i ask if you can email me the contact details as i cannot see it here. yes i understand the interest rate increases but seriously almost 500 each time seems a bit much all my other stuff on the same interest rate only went up nothing more than 200. Something is wrong here.
Standard Bank's replyOfficial
26 Oct 2022, 10:27Dear Nicole
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Oct 2022, 10:27
Official
Dear Nicole
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
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Nicole B's updateReviewer Update
26 Oct 2022, 10:28Thank you kindly i agree i would like to get this sorted out urgently.
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Nicole B's update26 Oct 2022, 10:28
Reviewer Update
Thank you kindly i agree i would like to get this sorted out urgently.
Standard Bank's replyOfficial
26 Oct 2022, 10:51Good Day Nicole
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Oct 2022, 10:51
Official
Good Day Nicole
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
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Nicole B's updateReviewer Update
27 Oct 2022, 10:33Just letting you know that no one has made contact and i need this sorted out urgently.
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Nicole B's update27 Oct 2022, 10:33
Reviewer Update
Just letting you know that no one has made contact and i need this sorted out urgently.
Standard Bank's replyOfficial
27 Oct 2022, 11:05Good Day Nicole
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply27 Oct 2022, 11:05
Official
Good Day Nicole
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Nicole B's updateReviewer Update
01 Nov 2022, 07:56it is Monday still no one has contacted me at all. no calls or emails and i need this sorted before the next debit run so that this can go on a fix rate as i cannot afford this as it is at the moment.
It is very concerning the lack of concern on your existing customers and how we are treated when we need help
It is very concerning the lack of concern on your existing customers and how we are treated when we need help
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Nicole B's update01 Nov 2022, 07:56
Reviewer Update
it is Monday still no one has contacted me at all. no calls or emails and i need this sorted before the next debit run so that this can go on a fix rate as i cannot afford this as it is at the moment.
It is very concerning the lack of concern on your existing customers and how we are treated when we need help
It is very concerning the lack of concern on your existing customers and how we are treated when we need help
Standard Bank's replyOfficial
01 Nov 2022, 08:11Good Morning Nicole
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Nov 2022, 08:11
Official
Good Morning Nicole
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
NB
Nicole B's updateReviewer Update
02 Nov 2022, 10:38still no response, please can you tell me who i can contact or email i have also been trying to make standard bank aware since September that i am selling the house? I am asking here now as this seems to be the only way STD bank answers anything
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Nicole B's update02 Nov 2022, 10:38
Reviewer Update
still no response, please can you tell me who i can contact or email i have also been trying to make standard bank aware since September that i am selling the house? I am asking here now as this seems to be the only way STD bank answers anything
Standard Bank's replyOfficial
02 Nov 2022, 12:36Hello Nicole
Thank you for getting back to us, please be on the look out for an email from our staff members today. Who has confirmed that this matter will be resolved by end of business.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, please be on the look out for an email from our staff members today. Who has confirmed that this matter will be resolved by end of business.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Nov 2022, 12:36
Official
Hello Nicole
Thank you for getting back to us, please be on the look out for an email from our staff members today. Who has confirmed that this matter will be resolved by end of business.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, please be on the look out for an email from our staff members today. Who has confirmed that this matter will be resolved by end of business.
Kindest regards, Standard Bank Hello Peter Team ***
NB
Nicole B's updateReviewer Update
03 Nov 2022, 12:25i got a letter now from a help center email which doesn't help me very much, please get a manager to call me on my cell *** maybe they will understand my full query.
you said someone would contact me to change my bond to a fix rate (no one has made contact)
I asked for a email address or someone to contact me as the house is on the market and no one is answering my email (still waiting)
I get a breakdown which is fine however if i cannot afford this amount surely somewhere i can be met on affordability or something or someone just picking up a phone and speaking to me.
you said someone would contact me to change my bond to a fix rate (no one has made contact)
I asked for a email address or someone to contact me as the house is on the market and no one is answering my email (still waiting)
I get a breakdown which is fine however if i cannot afford this amount surely somewhere i can be met on affordability or something or someone just picking up a phone and speaking to me.
NB
Nicole B's update03 Nov 2022, 12:25
Reviewer Update
i got a letter now from a help center email which doesn't help me very much, please get a manager to call me on my cell *** maybe they will understand my full query.
you said someone would contact me to change my bond to a fix rate (no one has made contact)
I asked for a email address or someone to contact me as the house is on the market and no one is answering my email (still waiting)
I get a breakdown which is fine however if i cannot afford this amount surely somewhere i can be met on affordability or something or someone just picking up a phone and speaking to me.
you said someone would contact me to change my bond to a fix rate (no one has made contact)
I asked for a email address or someone to contact me as the house is on the market and no one is answering my email (still waiting)
I get a breakdown which is fine however if i cannot afford this amount surely somewhere i can be met on affordability or something or someone just picking up a phone and speaking to me.