NM
Nontobeko M
1 reviews | Active since Jun 2020
01 Sept 2020, 11:34
MOBILE SIM CARD CANCELLATION
I urgently need to cancel my standard bank mobile sim card as I am now being charged R99 pm and another R78 service fee for the mobile. The consultant did not mention any extra charges on my side for having this sim card. i CANT SEEM TO GET THROUGH TO YOUR CUSTOMER CARE. Please cancel it, i hardly use it.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Sept 2020, 15:15Dear Nontobeko Mkhize
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply01 Sept 2020, 15:15
Official
Dear Nontobeko Mkhize
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
13 Oct 2020, 11:09Hello Nontobeko
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Oct 2020, 11:09
Official
Hello Nontobeko
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
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