1 reviews | Active since Feb 2022
Mobile Banking App Snafu
So last month I battled for 1.5 hours to load Telkom Data 20gb +20Gb for R249 on the Mobile Banking App,getting the error message "NOT ON SMARTBROADBAND".I was told to contact the service provider, Telkom.
On closer investigation I established that it had nothing to do with the aforementioned but was as a result of Standard Bank Mobile not adjusting their prices to that of Telkom's latest price increase.
Price as per Telkom for 20Gb + 20Gb = R259 Price as per Std Banking Mobile Banking App = R249
If the agent had read my email carefully he would see that it was the incorrect prices that gave effect to the error message above
Standard Bank please will you update your Data prices on the app to be in sync with the latest Telkom Data Prices!!!!!
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
You are welcome.
Warm Regards
Standard Bank Hello Peter Team
***
You are welcome.
Warm Regards
Standard Bank Hello Peter Team
***
