PF
Peter F
1 reviews | Active since Feb 2022
25 Jul 2023, 04:33
Mobile Banking App Crashing after update
After updating my Mobile Banking App last night, it crashes! Just blue screen the crashed
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
25 Jul 2023, 07:35Hi Peter
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jul 2023, 07:35
Official
Hi Peter
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
25 Jul 2023, 11:34Good day Peter
Thank you for writing back to us.
We will share this information with our team.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for writing back to us.
We will share this information with our team.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Jul 2023, 11:34
Official
Good day Peter
Thank you for writing back to us.
We will share this information with our team.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for writing back to us.
We will share this information with our team.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
PF
Peter F's updateReviewer Update
25 Jul 2023, 12:21Thanks
PF
Peter F's update25 Jul 2023, 12:21
Reviewer Update
Thanks
Standard Bank's replyOfficial
25 Jul 2023, 12:24Standard Bank's reply25 Jul 2023, 12:24
Official
Standard Bank's replyOfficial
26 Jul 2023, 07:52Hi Peter
Thank you for getting back to us. We apologies for the delay. we will get back to you as soon as possible.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We apologies for the delay. we will get back to you as soon as possible.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jul 2023, 07:52
Official
Hi Peter
Thank you for getting back to us. We apologies for the delay. we will get back to you as soon as possible.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We apologies for the delay. we will get back to you as soon as possible.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
26 Jul 2023, 08:04Hi Peter
Thank you for the details. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for the details. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jul 2023, 08:04
Official
Hi Peter
Thank you for the details. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for the details. We will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
PF
Peter F's updateReviewer Update
26 Jul 2023, 14:26Now I learn a day later after phoning the Customer Care Line ***,Internet and Mobile Banking, that the iPhone 6 and down(IOS 12...) is not compatible with the Standard Banks Mobile Banking App
Just like that they decide to stop supporting IOS 12 no longer
What a bummer Standard Bank!!!
Seems to me on this here forum they know nothing here on this forum
Just like that they decide to stop supporting IOS 12 no longer
What a bummer Standard Bank!!!
Seems to me on this here forum they know nothing here on this forum
PF
Peter F's update26 Jul 2023, 14:26
Reviewer Update
Now I learn a day later after phoning the Customer Care Line ***,Internet and Mobile Banking, that the iPhone 6 and down(IOS 12...) is not compatible with the Standard Banks Mobile Banking App
Just like that they decide to stop supporting IOS 12 no longer
What a bummer Standard Bank!!!
Seems to me on this here forum they know nothing here on this forum
Just like that they decide to stop supporting IOS 12 no longer
What a bummer Standard Bank!!!
Seems to me on this here forum they know nothing here on this forum
Standard Bank's replyOfficial
26 Jul 2023, 14:35Dear Peter
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jul 2023, 14:35
Official
Dear Peter
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team ***
PF
Peter F's updateReviewer Update
26 Jul 2023, 14:54I doubt it as I have been waiting for a day now from feedback from this forum
PF
Peter F's update26 Jul 2023, 14:54
Reviewer Update
I doubt it as I have been waiting for a day now from feedback from this forum
Standard Bank's replyOfficial
26 Jul 2023, 14:57Good Day Peter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 14:57
Official
Good Day Peter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Aug 2023, 16:20Hi Peter
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please provide us with the correct contact details to be able to advise further. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please provide us with the correct contact details to be able to advise further. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply01 Aug 2023, 16:20
Official
Hi Peter
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please provide us with the correct contact details to be able to advise further. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please provide us with the correct contact details to be able to advise further. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
PF
Peter F's updateReviewer Update
01 Aug 2023, 17:03*******.You were able to contact me in the past.!!
"Sadly could not get hold of me" You have my cellphone number on record.There were no voice messages.You are lying!!!
I am very disappointed and am considering moving to FNB
"Sadly could not get hold of me" You have my cellphone number on record.There were no voice messages.You are lying!!!
I am very disappointed and am considering moving to FNB
PF
Peter F's update01 Aug 2023, 17:03
Reviewer Update
*******.You were able to contact me in the past.!!
"Sadly could not get hold of me" You have my cellphone number on record.There were no voice messages.You are lying!!!
I am very disappointed and am considering moving to FNB
"Sadly could not get hold of me" You have my cellphone number on record.There were no voice messages.You are lying!!!
I am very disappointed and am considering moving to FNB
Standard Bank's replyOfficial
01 Aug 2023, 17:08Dear Peter
We regret that this has been the outcome of your experience with us, we have requested the team to urgently look into this matter and provide an update on the final outcome.
We would regret to lose you as our valued client.
Kindly allow the team to get back to you and remediate this matter.
Kind Regards
Standard Bank Social Media Team***
We regret that this has been the outcome of your experience with us, we have requested the team to urgently look into this matter and provide an update on the final outcome.
We would regret to lose you as our valued client.
Kindly allow the team to get back to you and remediate this matter.
Kind Regards
Standard Bank Social Media Team***
Standard Bank's reply01 Aug 2023, 17:08
Official
Dear Peter
We regret that this has been the outcome of your experience with us, we have requested the team to urgently look into this matter and provide an update on the final outcome.
We would regret to lose you as our valued client.
Kindly allow the team to get back to you and remediate this matter.
Kind Regards
Standard Bank Social Media Team***
We regret that this has been the outcome of your experience with us, we have requested the team to urgently look into this matter and provide an update on the final outcome.
We would regret to lose you as our valued client.
Kindly allow the team to get back to you and remediate this matter.
Kind Regards
Standard Bank Social Media Team***
PF
Peter F's updateReviewer Update
25 Aug 2023, 22:20The App works again on my iPhone 5s after the latest update 3.50.1 as of two days ago
Wish you guys could have let me known as I discovered it by chance!!
Really Standard Bank!!!
Wish you guys could have let me known as I discovered it by chance!!
Really Standard Bank!!!
PF
Peter F's update25 Aug 2023, 22:20
Reviewer Update
The App works again on my iPhone 5s after the latest update 3.50.1 as of two days ago
Wish you guys could have let me known as I discovered it by chance!!
Really Standard Bank!!!
Wish you guys could have let me known as I discovered it by chance!!
Really Standard Bank!!!
Standard Bank's replyOfficial
26 Aug 2023, 08:27Good Day Peter
Thank you for letting us know that your issue has been resolved.
We do appreciate your support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for letting us know that your issue has been resolved.
We do appreciate your support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Aug 2023, 08:27
Official
Good Day Peter
Thank you for letting us know that your issue has been resolved.
We do appreciate your support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for letting us know that your issue has been resolved.
We do appreciate your support.
Kind Regards
Standard Bank Hello Peter Team
***