Mobile banking app and poor client service

<p>On 02.06.2016 I attempted to make a payment via SBSA's mobile banking app. The app gave an error message and instructed me to try again. I checked my account and saw that the payment did not go through so I tried again. The payment went off in duplicate. I immediately called SBSA just to be informed that I have to motivate to get my own money reversed to my account. Although I do not agree, I did it anyway - immediately. I was informed that the reversal may take 3 - 5 business days. On 08.06.2016 I had to follow up with SBSA on my request as they did not even have the decency to keep me updated. They informed me that the person the money paid to did not give permission for the money to be reversed. SINCE WHEN CAN SOMEONE ELSE MAKE A DECISION OVER MY ACCOUNT AND MY MONEY???? ABSA immediately reverses duplicate payments without their client having to lift a finger - THAT is client service.</p>