1 reviews | Active since Jul 2018
Mobile banking app and internet banking not working, waisted 200 airtime for internet support no consultant ,can not go online
I am deeply frustrated with standard bank that keeps resetting my banking app and internet online banking not loading.
Yesterday 12/12/2021 I logged on did transfer an payments with no issues. My mobile banking app was working with no issues suddenly my mobile banking app gets reset , asking me to enter email, password,ect then it says services unavailable try again later,will investigate .
Then online internet banking, after entering username, password,it loads an there after just blue back ground .I took screen shots,
This is really becoming incovience, when will this be fixed,
I called standard bank internet support waisted 200 airtime, no consultant waiting 2 hours.
I am really tired went to standard bank to enquire very very long ques,due to my age I could not stand long,I ended up going back home
If standard bank can not fix there problems i will move to another financial institution
Please can someone assist me,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
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