Mobile app "technical error" return my funds

Standard Bank has introduced this mobile app that is supposed to be convinant for customers but every month they seem to fall behind. It's the 1st of December 2021 from 10am til 16:00pm I've made transfers(duplicate) to my account but still aren't showing I've called customer care and the only thing I'm told is that "standard bank is having technical errors our IT team is aware of these difficulties" if they are aware of these difficulties then why not communicate with customers via sms to let them know of these difficulties. It's very disappointing to know that customers should have to beg/plead/ speak to seven different consultants to know when one can access their funds. The importance of money to ordinary people is not understood by standard bank.