MC
Michael C

1 reviews | Active since May 2023

29 May 2023, 21:30

Mobile App *****s money out the account!!

Do not trust this bank when system errors generate you as the the client suffer the loss and the bank doesn't take the responsibility. As a client using the Standard bank mobile app purchasing prepaid electricity the app had an error during the puschase then double debits the account. Standard Bank do not take the responsibility of a system error and push you to other 3rd parties that have nothing to do with the app purchase and push you back to Standard Bank as the purchase provider. Service delivery is going down the drain Managers do not care about customer service.

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Replies (7)
Standard Bank
Standard Bank's reply29 May 2023, 22:38
Official
Dear Michael

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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MC
Michael C's update31 May 2023, 19:23
Reviewer Update
No one from Standard bank has contacted me. This is proof that you don't care about customer service and you don't take these matters very seriously.
Standard Bank
Standard Bank's reply31 May 2023, 21:23
Official
Dear Michael

Our staff attempted to call you earlier today but was unable to reach you.

Please confirm a time that works for you so we can call you.

Rest assured that we have notified the appropriate team about this situation.

Apologies for the inconvenience.

Kindest regards
Standard Bank Hello Peter Team 
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MC
Michael C's update11 Jun 2023, 02:07
Reviewer Update
You send me an email I reply explaining everything and it goes on deaf ear.. The Appropriate team doesn't care.
Standard Bank
Standard Bank's reply11 Jun 2023, 08:14
Official
Good Day Michael

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Warm Regards 
Standard Bank Hello Peter Team
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MC
Michael C's update21 Jun 2023, 05:59
Reviewer Update
Still haven't been contacted all you do is post her to make people think you helping the customers....
Standard Bank
Standard Bank's reply21 Jun 2023, 07:53
Official
Dear Michael

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Regards
Standard Bank Hello Peter Team
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