mobile app ref ***

I had gone into the branch and dealt with Thami, a very helpful young man. logged a call for mobile app not working from his office. The reply was that the email address was linked to my old card no. I rep**** on the 11 March asking to remove this card no as it had been cancelled, with no response. Yesterday I then went to the branch, and Thami and I tried for 2 hours with no joy. The call centre is just totally ***********, i was given my old card no and asked to use my latest pin code????? <br> To add to this my wife's mobile app with our business account has been cancelled. <br>