RS
Rainer S

1 reviews | Active since Jun 2015

15 Feb 2016, 22:18

Mobile App Not Working

To Standard Bank <br> <br> I don't know who is going to make any effort to actually sort out my enquiry but please just know that I am very close to switching to FNB because you can't resolve this simple issue of linking my old internet banking account to my new mobile app. I don't believe I am being unreasonable as I have been to your Durban North branch which took an hour of my day for my problem to be sent to IB support. I have dealt with IB support via mail on two occasions to no avail and have even spent an hour and thirty minutes speaking to three different departments with your call centers.<br> <br> I'm sure it comes as no surprise that I'm done chasing you and conforming to the red tape that is Standard Bank and trying to be patient to sort out the matter. I have indicated that I don't want another mail to try and resolve this. Please call me ASAP and help me? <br>

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Replies (1)
Standard Bank
Standard Bank's reply16 Feb 2016, 09:10
Official
Hello rainerfranz,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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