Mobile App not good for small businesses

on the 03-10-2015 i purchased cell c airtime using my standard bank app at around 14H21 and it was never loaded as i wanted to make few business calls to client and re**** on electronic payment of saving me time to leave office and go buy airtime to make calls, to my surprise 1hr later there was no airtime on my phone and when i called the customer care line i was put through departments at the end of my call i was told that there is nothing that can be done the airtime will be loaded or refunded in 10 working days and as a small business such treatment its not acceptable, i dealt with *********** agents that don't know who can help me, i feel like being let down by the bank that is trusted by smme's in my area and after such experience and loosing on time and some of the calls i don't know if i should still continue banking with a bank that drives down smme's to the ground #notahappyclient #sbsamobileappsucks