Mobile App Malfunction
<p>I bought data for the cell phone number ********** today 09/11/2016 and only confirmed the transaction once.</p> <p>After looking at my balance and transactions it appears that the transaction went through 4 times.</p> <p> </p> <p>I want the 3 transactions reversed or the refund to be processed as I cannot be held accountable for you application technical glitches.</p> <p> </p> <p>Your speedy assistance will be highly appreciated.</p> <p> </p> <p>I do not have the 48 hours to wait for a consultant to contact me as per their automatic reply.</p>
Good day Neo Ntombi Motloung
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Neo Ntombi Motloung
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Neo Ntombi Motloung
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Neo Ntombi Motloung
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard bank passed the blame to the service provder of which I must get a refund from which is a stupid a fruitless exercise on my part if I even try.
It was the standard bank app that had a glitch resulting in my losses now I must be the one to rectify this as I would not have made those additional purchases.
They did not help at all what a waste I have no idea why I still use this bank.
Standard bank passed the blame to the service provder of which I must get a refund from which is a stupid a fruitless exercise on my part if I even try.
It was the standard bank app that had a glitch resulting in my losses now I must be the one to rectify this as I would not have made those additional purchases.
They did not help at all what a waste I have no idea why I still use this bank.