Mobile App FAIL

<p>About a month ago I had this misfortune of being subject to a ********** transaction on my account. I notified Standard Bank and as a precaution the card was cancelled which was linked to my internet banking. I then had the inconvenience of having to apply for a new card and having this linked to a new online banking profile. I am now able to do internet banking on the web however after over a month my mobile app is still not working.</p> <p>I have phoned Standard Bank three times and my case has been escalated on each occassion as the consultants are unable to assist. The so called "specialists" however have the exact same resolution as the consultants, which does not work.</p> <p>During my last interaction I was informed that the email address which I am using to attempt to login into my mobile app is not the same as my profile on the web. I assured the consultant that I only ever use one email address and I have never used anything else.</p> <p>I pleaded with the consultant, expressing that there must be another solution, to which the consultant said there was not. I expressed that if there was no solution, would it mean I would never be able to use the mobile app. No answer.</p> <p>I requested to speak to a team leader/manager by the name of Prudence. She gave me the exact same story. She did promise to phone me back to give feedback. I did receive a call stating that the so called experts were still looking at the case and that someone would give me a call the following day. That was yesterday, no call. Today, still no call.</p> <p>What do I need to do to have this sorted out? If I do not receive a solution by today, I ask that you send me information on how to close my account. I would glad advise all my family and friends to do the same.</p>